Support in Mostbet for Registered Users in India
During registration, Mostbet provides contact information. Support is available via live chat, email, and Telegram channel. The 24/7 live chat is accessible on both the website and the mobile app. Email inquiries can be sent to [email protected]. The contact page does not include a phone number for users in India, and there is no WhatsApp support for users in India.
Contact Methods
Select the appropriate channel based on the question and required evidence. Use live chat for account inquiries. Use email for sending documents or when a written record is needed. Telegram is mainly for announcements. Avoid sharing passwords, identity files, or payment information on Telegram.
| Channel | Purpose | Availability |
|---|---|---|
| Live chat | Account access, payment status, bonuses, app errors | 24 hours a day, 7 days a week |
| [email protected] | Detailed account and verification requests | Email replies commonly take 24–48 hours |
| Telegram | News, service updates, and promotion notices | Use the channel linked from the Contacts page |
| Account upload area | Identity and address documents | Available after account login |
Live Chat
Live chat is available 24/7 and can be accessed through the website or the Mostbet app. This service resolves active account issues quickly. The app and browser version share the same account profile and support history.
Keep chat requests brief and clearly state the problem. Provide the account ID, date, amount, and the transaction or bet reference. Attach screenshots if necessary. Remove or obscure private details before sending.
Chat agents provide account information and respond to questions about payment processing, KYC requirements, bonus conditions, and technical procedures. They complete identity checks as required and do not alter outcomes without evidence.
Email Assistance
For questions related to your account, payments, verification, promotions, or other issues, contact [email protected] by email. Email is preferred if you need to attach several screenshots or outline a timeline. Using your registered email address helps connect your message with the correct profile.
A complete request speeds up the review process. Do not attach a complete bank-card image, and do not reveal security codes.
- Account ID and registered contact detail;
- Date and time of the problem;
- Transaction, withdrawal, bet, or game reference;
- Device model, operating system, and app version for technical errors;
- Short description plus relevant screenshots.
Users should write one subject to identify the issue, for example: "Withdrawal status for transaction 12345." A reply should remain in the original thread. Repeated emails about one case can split its history, and splitting history can slow investigation.
Verified Channels
The official India contact page for Mostbet does not display a contact number and does not provide WhatsApp support. Users should not share account or payment details with any phone numbers. This includes numbers found in comments, advertisements, private messages, or on imitation websites.
Mostbet runs a Telegram channel for news and service announcements. Users can find the link on the Contacts page. Before joining, they should check the account name, the link source, and the verification details.
Fraud attempts start with a request. Requests may involve cryptocurrency transfers, access credentials, passwords, or security codes. All payments are managed by official support within the cashier. Staff receive document uploads only through the account upload area. If instructed to move funds by any other method, end the conversation.
Documents and Verification
Users must provide names, birth dates, and document details that match the information in their account profile. KYC may request a passport, Aadhaar card, driver's licence, address record, selfie, or proof of payment.
Upload identity files in the designated account section, ensuring each meets image quality, file size, and validity criteria. All document corners must be visible, and every detail, including expiry information, should appear clearly.
Send documents by email only after support confirms the correct address and instructs you to send them by email. Do not include passwords, CVV codes, PINs, or one-time codes in any document submitted.
Account Recovery
Begin account recovery by contacting live chat or sending a message to [email protected]. Provide your registered phone number or email address, and include sufficient information to confirm ownership. Support may request identity verification, especially if there is suspicious access or if contact data has changed.
Follow each step in order. Use the website or app to complete the recovery process.
- 1Contact support via live chat or email at [email protected]. Use a registered address to contact support.
- 2Describe the issue with account access. Include the account ID, the most recent login time, and your contact information.
- 3Complete the ownership check. Provide identity evidence and transaction evidence. Use the verified route for providing evidence.
- 4Create a new password, reset access, verify account contact details, and complete recovery.
Keep your linked email account and phone number secure. If you notice unknown transactions, changes in your account details, or a device you did not add, contact support.
FAQ
Is live chat available through mobile devices?
Live chat is available 24/7, with staff responding on weekends and public holidays, and can be accessed via the Android app, iOS app, or mobile site.
Can users send verification documents by email?
Use the account upload area to submit documents. Send documents by email only if support instructs you to and confirms the correct email address.
Is there an official phone or WhatsApp number for India?
The official Mostbet contact page omits a phone number and WhatsApp support for India; for account assistance, use chat or email [email protected].