Privacy Policy and Personal Data Protection for Users in India

Information Collected

Mostbet India collects information users provide at registration, may request more during account verification, payment, or support interactions, and maintains records of user activity on both its website and Mostbet app.

Comparison table
Data category	Examples	Collection point
Identity data	Full name, date of birth, identification document, photograph	Registration and identity checks
Contact data	Email address, phone number, residential address	Registration and support communication
Payment data	Deposit method, withdrawal details, transaction reference	Account funding and payouts
Account data	Login records, settings, bonus activity, betting and game records	Website and app use
Technical data	IP address, browser, device type, operating system, language	Website and app connection
Support data	Messages, uploaded files, complaint details	Live chat and email communication

Purposes for Data Processing

Each data category fulfills a distinct legal or operational role within the service, with staff accessing and using information only as needed to make account decisions and send communications.

Create and administer a registered account;
Confirm identity, age, address, and payment ownership;
Process deposits, withdrawals, bets, games, and bonuses;
Detect account misuse, payment fraud, duplicate profiles, and security threats;
Meet legal, regulatory, tax, accounting, and dispute requirements;
Provide customer support and send essential account notices;
Send promotional communication under the selected consent and account settings;
Analyse service activity, errors, and technical performance.

Active users receive service messages regarding security, payments, policies, and account status. Users can update their marketing preferences in account settings, and support staff can also adjust marketing preferences.

Security and Retention

Mostbet relies on encryption to secure data. Managers establish access controls and oversee activity, assigning permissions to staff and service providers based on their job roles. Each account is protected by a user-chosen password. Users also maintain their devices and store verification documents in designated locations.

Staff maintain payment records. The service stores account details necessary for account management. Information is stored for fraud checks, dispute resolution, and legal obligations. Data storage duration depends on the nature and processing purpose.

When the retention period ends, staff either delete information or anonymise it. Once records are anonymised, no one can link them to individuals. Teams then use these anonymised records for statistics or analysis.

Limited Data Sharing

Mostbet does not sell personal information for commercial purposes. Staff may share personal data with specific recipients for payment processing. Access may also be granted to confirm identities, oversee operations, prevent fraud, deliver support, or fulfill obligations.

Payment providers receive transaction details needed to process deposits and withdrawals;
Verification partners receive identity information needed for account checks;
Hosting, security, and support providers receive limited operational data;
Professional advisers receive information connected with audits, claims, or disputes;
Regulators, courts, or law enforcement bodies receive data under a valid legal request.

Each recipient receives the necessary information for their tasks. Service providers use user information based on contractual requirements, limit access to that information, and implement security controls.

User Rights and Requests

Indian users may request access to their stored information and seek corrections if errors are found. They may request data deletion where legally allowed, though some records may be retained due to legal or security obligations. Users can change their marketing consent at any time, except where restricted by such obligations. They may also raise complaints or inquire about the processing of their information.

A Mostbet privacy request must include enough detail to identify the account and specify the action the person wants. Support staff may ask the person to confirm their identity before releasing or changing any data.

1
Prepare the request with account details, specifying required access, correction, deletion, consent change, and complaint action.
2
For assistance, contact support through chat, other available channels, or by emailing [email protected].
3
Confirm your identity: provide verification details and use an authorised account process.
4
Check the response. Read the decision. Review the completed action. Understand the retention reason. Identify the next complaint step.

Website, App, and Policy Changes

When someone uses an account, the website and mobile app gather connection details, information about the device, session durations, and records of user activity. Staff rely on cookies and similar technologies to maintain login status, remember user preferences, verify security, track traffic, and operate various functions.

The casino may revise its privacy policy to address legal, security, or operational requirements. The site displays the date when updated terms take effect. Users with questions about changes should contact support.

FAQ

Can a user request deletion of all account data?

A user may request deletion of their information. The service retains records when required by law, for security purposes, during disputes, or if transactions remain incomplete.

How does a user correct inaccurate personal details?

Identify the incorrect field, then contact official support. Support can request identity documents, which are needed prior to changing protected account details.

Does account closure stop every message?

Users may withdraw consent for promotional messages at any time. However, the site continues to send security alerts, transaction updates, legal notices, or account-closure messages when needed.

Privacy Policy and Personal Data Protection in India